SIGG換瓶經驗分享

2009101507:16

繼八月得知SIGG的消息後...SIGG之雙酚A事件

一開始瞭解台灣代理商並沒有在第一時間宣布召回舊瓶

不過SIGG已接受美加地區的消費者自行寄回更換

因為自己的是在瑞士機場購買

所以乾脆在9/3寫了一封信到SIGG官網...

問說美加地區可更換,我的瓶子是在瑞士機場買的,而目前人在台灣,應如何處理

其實也沒有期望他會有什麼正面的回應

只是覺得自己還是需要表達一下

畢竟世界各地都有SIGG瓶,為何只有美加地區可換瓶

沒想到,9/7就在信箱中得到亞洲區的director的回信

表示該公司從來沒有說過SIGG瓶是no BPA,只強調其產品是不會釋出BPA的

不過如果還是想換新內襯塗料的瓶子,可以寄給台灣代理商均岱公司處理

以下是其回覆全文

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First off, thank you for taking the time to write to us.

We understand your point and recognize that there is a lot of confusion about BPA out there right now. To our knowledge, we at SIGG have never advertised our old liner bottles as being BPA free. Sometimes SIGG retailers or journalists will hear the “no leaching of BPA” message and inadvertently shorten that in their communications to “no BPA”.

We believe we have the best protective liners in the world and have been extremely transparent with the testing of our bottles which you may have seen in the info section on our site (http://www.sigg.com/news-media/press-releases/press-releases-detail/ceo-letters-about-our-liners). The controversy that has swirled around BPA in the past has involved the problems of plastic bottles leaching BPA into the water and SIGG has never had a problem with leaching. Please also find attached the Q&A regarding our SIGG liners for your kind reference.

If after going through the information we have provided you, you still wish to exchange your old SIGG bottles for new SIGG bottles with the BPA-free EcoCare liner you can send the bottle to the following address:

Address:

Gentalink Co. Ltd. （均岱有限公司）

B1, No. 30, Alley 9, Lane 22,

Taipei, Taiwan

台北市內湖區瑞光路2號4F-1

Attention:

Steve Chen（陳先生）

As part of our voluntary exchange program (not a recall as the bottles you have are still safe) we are going to exchange your old bottle with an equivalent product. As again this is a voluntary exchange, we are asking people who wish to exchange the bottles to pay the postage for sending them in and we pay the postage for sending them to you.

I hope that we can re-earn your confidence in the quality and safety of SIGG products. Thanks again for your email.

Thank you & best regards,

Stanley Woo

Regional Director, Asia

SIGG Switzerland AG

www.sigg.com

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Von: SIGG.com Kontaktformular [mailto:[email protected]]
Gesendet: Donnerstag, 3. September 2009 09:21
An: Postmaster
Betreff: Generelles Feedback

Hallo,

ein Besucher hat das Kontaktformular ausgefuellt:

Name: Lin
Vorname: Zoe
Firma: Zoe
Strasse:
PLZ/Ort:
Land: Taiwan
Telefon:
E-Mail: [email protected]

Nachricht:

I know SIGG USA is willing to exchange the bottle made before Aug. 2008, what if I bought the bottles in Swiss airport in 2002. and now I'm in Taiwan. Thanks.

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本來原先在網路上看到均岱公司的態度

就想將舊瓶身附上這封信,寄給其負責人

若是均岱不願更換,再寫去SIGG官網反映

不過台灣的代理商也因為消費者的壓力

同意消費者在填好表格後可將瓶身寄回處理

所以我就將之前分送給均恩表哥表姐們的SIGG瓶先召回

Airi表姐的很久沒用也找不到了,只拿到四個瓶子

再將瓶身一起寄給台灣的均岱公司

9/15寄出,在十月初打電話去詢問

他們說這次寄來的瓶很多,所有人力都投入

沒辦法查我們的瓶是否寄出,不過應該都在處理了